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This document describes the terms and conditions and the privacy policies applicable to the
use of the services offered by PORTO BLU SAS within the site
and other related domains. Anyone who subscribes to
or if you wish to use the services offered, you have every right to do so but you must
abide by the Terms and Conditions and the Privacy policies pre-established in the
“Terms and Conditions” document. These terms and conditions of sale will be governed by
in accordance with the applicable laws in the Republic of Colombia. Any controversy that
derived from this document will be submitted to the competent jurisdiction in accordance with the
Colombian legislation, and both PORTO BLU SAS and the client expressly waive
any other jurisdiction that may correspond to them due to their present or future domicile.
It is necessary that the user READ, UNDERSTAND and ACCEPT all the established conditions
in this document prior to registering as a user or purchasing products or
services through By using this site, the user is accepting
fully the conditions established in the Terms and Conditions and the Policies of
privacy of PORTO BLU SAS and therefore, the User is obliged to comply with all the
pre-established conditions without being able to claim ignorance of such Terms and
Conditions and Privacy Policies.


The services offered by PORTO BLU SAS are only available to people
that have legal capacity to contract. The acts that minors carry out in
this site will be the responsibility of their parents or guardians and therefore, they will be considered
made by them and their legal representation. Whoever decides to register a
user as a company, must have full capacity to contract on behalf of the entity
and consequently, bind it to the terms established in the document
“Terms and Conditions”.


To become an authorized user of, purchase products and
To access the promotions offered on the site, it is necessary to complete the form
registration in all mandatory fields with valid data exactly, precisely and
true. The user assumes the commitment to update the personal data used by
time to complete the registration form when necessary. PORTO BLU SAS
is not responsible for the accuracy of the personal data provided by its users.
Each user is responsible for the accuracy and veracity of the personal data entered in the
system. Each natural and / or legal person can only be the owner of one account in If a person modifies or alters their personal data of any
possible way to access more than one account and suspected or verified fraudulent use
or malicious, has the final right to terminate
the credits of this user, disable their accounts in the system and legally prosecute

PORTO BLU SAS has the right to request any extra information or proof to corroborate
personal data entered by users. You also have the right to suspend
temporarily or permanently to users whose data is not confirmed and who refuse to
provide proof or extra data requested. If a user is suspended, PORTO BLU
SAS may retract a purchase made by the user without the user having the right to

When a new member registers, they will have their email address or username and a
personal password that allows you a confidential and secure access to the page The user assumes full responsibility for keeping his password in
confidentiality as it allows you to make purchases and obtain personal information. The
delivery to third parties of the personal password of each user does not involve the responsibility of
PORTO BLU SAS. The user is responsible for all operations carried out from his
account and your password must be for personal and exclusive use. It is the responsibility of the
user notify PORTO BLU SAS immediately about any unauthorized use of
your account or password. The sale, loan or transfer of key or
account between users.

PORTO BLU SAS reserves the right to reject any application for registration or
cancel at any time a previously accepted registration without being obliged to expose
the reasons for its decision and without generating any right to compensation.


PORTO BLU SAS can modify the Terms and Conditions at any time. The
Changed terms will take effect 10 days after posting. Within the
first 5 days after publishing the new modifications, the user must communicate
with by email if you do not accept the new Terms and Conditions. In
In the event that they are not accepted, the user will be disabled as a member. If the term expires
of the 5 days, it will be considered that the user accepts the new Terms and Conditions and the
contract between both parties will not be affected.


The products and services offered in can only be paid
with the means indicated in each specific case. The use of a credit card is
subject to the provisions of these Terms and Conditions and to what is agreed in the respective
cases of opening contracts and regulations of use with its issuer. PORTO BLU SAS may

determine purchase conditions according to the payment method chosen by the user. PORTO
BLU SAS has the right to determine the maximum amount of credits that the user can
use for purchase and the user will be notified prior to starting the payment process. The credits
that are used by users, will not be reimbursed in case of return of the


Through, offers of goods and services will be made that
They may be accepted using the mechanisms offered. Any offer acceptance by
part of a user, is subject to a suspensive condition until the
transaction. For all operations carried out on, the validation
by the provider is a requirement for the formation of consent. To validate each
transaction, first it must be verified that the means of payment offered by the user is
valid, the data registered by the customer on the site matches those provided when
The offer was accepted and the payment was credited by the user. Paraca
inform the user about the validation of the offer, a confirmation will be sent to the
The same email address that the user registered when subscribing. Consent is
will understand formed from the moment this written confirmation is sent to the user and
in the place where it was issued.

The sale and dispatch of the products is conditional on their availability. If for some
reason, a product is not available, and the customer was able to make a purchase of this
product not available, the customer will be notified immediately and the full value will be paid
of the price paid for the product.


The offers on will be valid until the effective date indicated in
promotion or until the quantities of products available for said
promotion. When no effective date is indicated in a promotion, it will be understood that the
Offer will be existing until the corresponding inventories are exhausted. The prices of the
products and services published on will only be valid for
purchases made through this medium. They will not be valid for other sales channels. Everybody
prices are expressed in Colombian pesos. The prices offered do not include expenses
transportation, handling, shipping and accessories that are not expressly described in the
product descriptions.

Some products may be priced incorrectly. If an error is identified
typographic in any of the prices of the products, customers will be contacted before
dispatch the products and they will be notified of the error. Products will not be shipped until
that the correct price is canceled.


The promotions offered on will not be valid in other channels of
sale. When promotions are made that consist of lowering the price or sending
one product free for the purchase of another, the two products must be delivered
At the same place. Suppliers submit their promotions to the provisions of the law
1480 of 2011.
When discount coupons are offered, the value of the coupon will be clarified, the minimum sum of
purchase to be able to use the coupon and the dates on which it can be used. You can use
coupons any natural person over 18 years of age. Coupons are not cumulative with
other promotions and can only be used once for each customer. The maximum amount
purchase for the use of coupons is 1 million pesos.


Products purchased through our PORTO BLU SAS Marketplace are subject to
the dispatch conditions chosen by the user and the delivery conditions
available in our Marketplace. The user will freely choose the address of the place of
After the payment is approved and the order is dispatched, PORTO BLU SAS will communicate
by email to the Customer the delivery date of his order.
In the event that no one receives the order at the shipping address, a second attempt will be made
for the next three days. If after this attempt no one receives the order, the user
you must contact our Marketplace at the email and the cost of the new shipment is assumed by the client. If he
customer does not make a new shipment within 5 days after the second attempt,
the product is declared in a state of abandonment and there will be no compensation. In that case,
PORTO BLU SAS will not be liable for products not received.
If the customer chooses cash on delivery, and does not cancel the entire product and sent
pre-established in the order, it is understood that there is a breach of the contract and the customer
You must cancel the value corresponding to the return of the products.
It is understood that any person who is in the place indicated by the Client to
the delivery of the products is authorized to receive the order, therefore, PORTO BLU
SAS is exonerated from any claim derived from the delivery made in the
place indicated by the client.



PORTO BLU SAS offers its Clients the possibility of retracting the purchase during the
first 3 business days after delivery of the product.
The process to request a withdrawal is as follows:
● Send an email within 3 business days after receiving the product to with the reason for return and if you require the same product,
a different one, or a refund. Note: It is important to be very specific about the reasons for
● After the email is reviewed by PORTO BLU SAS, the customer will receive an email
electronic with a reverse logistics guide.
● The customer has 3 days after receiving the reverse logistics guide to take the
product to the address indicated by PORTO BLU SAS.
● The product must be in perfect condition and in its original packaging, including all
packaging and labels.
● When the product is received, the supplier performs the quality control that takes
approximately 3 business days. When the status of the product is determined and the change
or refund is authorized, we will proceed with the option chosen by the client.
Money refunds will only be made by bank deposit to the account
specified by the customer.


If the Client receives a product with different characteristics than those described on the page in the
At the time of purchase, the procedure to request a product change is as follows:
● Within 2 days after receiving the product, the customer must take photos that
show the wrong product and send them to the email with the
order number.
● Once it is verified that the product arrived wrong, a collection guide will be sent to you.
to the customer and PORTO BLU SAS is responsible for collecting the product at the same place where it is
delivered and once the wrong product is picked up, the correct product will be shipped.
The cancellation of a purchase is only made if the supplier is not able to send the
product to the Customer due to lack of inventory and / or other force majeure reasons. In case this
happens, the customer will be notified and the money will be returned. The times of
money back varies depending on the payment method used.
The Client can choose between the following reimbursement methods
● Voucher: the vouchers are valid for one year and must be used in a single purchase. He
Delivery time for this refund is 2 business days.

● Bank Deposit: The account holder must be the same person who made the purchase in The refund will be made in 3 business days.
To cancel an order for any reason, the Client must write an email to with the order number you wish to cancel. Orders
They can only be canceled if they have not yet been sent by the supplier or in the event that
has been charged by the PayU payment gateway, the client assumes the commission costs


Absolutely all content available to the user at,
including intellectual and industrial property, is the exclusive property of PORTO BLU SAS or
of the companies supplying the products. Users should refrain from reusing the
content without the prior consent of PORTO BLU SAS.


CLIENTENUEVO has tools to ensure that the products purchased
using our services are original and have been entered the country legally.
If in any way you as a user suspect that a product published on infringes intellectual properties or legal rights, we appreciate
notify it to the email to submit it for review.


PORTO BLU SAS will not be liable for lost business opportunities or any
indirect damage caused by the interruption of the transmission of the site. Every effort will be made to
keep the transmission error free and interrupted but such conditions cannot be
guaranteed. User accounts can be restricted or suspended
temporarily in order to carry out maintenance or introduce improvements to the site.


Any comments or concerns regarding the Terms and Conditions or the
Privacy must be expressly notified in writing to PORTO BLU SAS at the


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